Practice Tax Returns Testing Software issues

Hello,

 

I’m currently taking the Intuit tax exam, and I’ve run into a system issue. The only fields I’m able to enter data into are the blue-highlighted fields. Any fields that are white/greyed out display NaN, and the system will not allow me to type anything in those boxes.

 

The problem is that the grading system is still marking those white/NaN fields (like Form 1040 Line 21, 1z, Line 15, Line 33 said NaN, etc.) as incorrect, even though they should be auto-calculated fieldsbased on the blue fields I already entered (for example, Line 33 should auto-fill from Line 25a).

 

I believe this is a system error, not a mistake on my part. Could you please review my exam attempt and give me credit for the locked/NaN fields, or reset the test so the auto-calculations work correctly?

 

Thank you,