@ mmdaggett wrote:
Turbo tax asks for a 5 digit PIN, but the PIN from my IRS account is 6 digits. I can't submit my taxes electronically. I've tried many times. What to do?
If you have a 6-digit IP PIN from your IRS account, you will need to enter both PINs, but in different places. For the 5-digit PIN when "signing" your return for efiling in the FILE section, the screen will tell you to enter any 5 digits of your choice, but cannot be all zeros.
In contrast, the 6 digit IP PIN (Identity Protection Pin) is entered in an entirely different topic in the interview. I don't know if you are using Online TurboTax or desktop software. Here are 3 ways to enter the 6-digit IP PIN in Online TurboTax. Choose which one works best for you. If you are using desktop software and can't figure how to get there, the navigation is similar to the third method below.
- Open your return interview back up, then in the top right click on the SEARCH icon (magnifying glass).
- Enter the term IP PIN without quotes. When entering, ignore the dropdown menu, and instead click the small magnifying glass on that same line.
- Then click on Jump to IP PIN.
Or here's a second way:
- With your return open, click in the left menu column on TAX TOOLS, then choose subtab TOOLS.
- In the Tools window choose TOPIC SEARCH.
- Enter the term IP PIN without quotes.
- In the selection list highlight IP PIN and click GO.
Or here's a third navigation method:
- With your return open, in the left menu column, click Federal.
- Then choose subtab Other Tax Situations.
- If this is your first time in that section, answer the preliminary questions, and it may ask you if you have an IP PIN. If so, indicate "yes", and keep following the screens as it guides you to enter it.
- If it doesn't, such as if you've previously been in that section, click on "See all uncommon tax situations" to see all the topics in that section.
- In the "Uncommon tax situations" list, scroll down to Other Return Info, and expand to see the subtopics, one of which is Identity Protection PIN.
