Get your taxes done using TurboTax

Please forgive my rant. I have yet to find anyone willing to help me after taking hours off work and weeks of trying a bunch of dead end leads. I have yet to have anyone tell me "this is a normal experience." Hence my frustration. The IRS received my physical packet on May 7. Where does it sit for 4 months after being signed for? Why does TT keep prompting me to "fix my rejected return" but fail to be able to?