Thank you thank you thank you! I first contacted Microsoft because I saw some comments about needing a specific update and I had no idea how to do that. She said she downloaded the correct update, but when we tried installing it we received a message that it was already installed. So we uninstalled, reinstalled and got the same result. I used your link and downloaded it and was up and running within 3 minutes! Prior to this I've spent a couple of hours on it today.
