Actually it seems their Audit Defence has different number [phone number removed].
And I was able to get through to customer service. Talked for quiet a long time and they were patient. But it was not really useful as their policy does not let you change your assigned rep so I am back to square one and at mercy of my rep. Apparently I have to let him mess up my filing and then contact them again to get things escalated. Truly horrible and frustrating experience.
