I have been trying to install the same version on my laptop but having the same problem I think with the 14 digit activation code for 2019 instead of the 16 digit activation code the newer versions have. I do not care about updates just want to reinstall what I paid for. I think it is absolute bs the company does not allow you to reinstall their product....support is one thing but allowing me to use the product I at least paid for is quite another!!!! Did you state that if I install an external dvd drive I may be able to at least reinstall the product?
