@K-REALTOR wrote: Has anyone else had issues with saving turbo tax information and doing an extension and then turbo tax having you start over?
Saved 2024 tax and it was ready to file but did an extension. Now when I login it is having me start over.
Yes, that can happen when one has multiple accounts without realizing it. If you log in, and there's no evidence of the previous 2024 return you prepared, and it's asking you to start one, then you are likely in the wrong account. Here's how to look for multiple accounts:
You can have up to 5 accounts that use the same email address for notification purposes. A User ID may be an email address, but it doesn't have to be. It might be only part of an email address, or it can be anything at all.
To get a list of your User IDs, reset password, and recover account access, etc., you can use the tool at the link below. When using the Account Recovery tool, try using your phone number first if you can still access it. After that, if necessary, then run the tool on your email address(es) you can access.
NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.
https://myturbotax.intuit.com/account-recovery
If still no luck after running that on your phone number you can still access and email address(es) that you can access, here's another method:
Go back to the tool again, but this time leave the data field blank, scroll down a bit, then choose the small blue link that says "Try something else", and it will look you up by other parameters.
