Cost? The cost for printing and faxing or mailing in the return. You can't measure the cost of personal time and anxiety this has caused PLUS the act that I am owed a refund but their program error caused an issue which indicated I owed the State in error! TurboTax clearly screwed up and after speaking with the State, the employee there stated this is a known problem with this program. TurboTax should refund my money for using their program! It has caused me a great deal of anxiety and now, until the State processes my amended return which may take weeks, I still have to pay them until they finish processing and then they have to turn around and refund everything I have paid to them plus the refund I was due in the first place! TurboTax created this issue within their program and should be held responsible. I have used Turbo for years but no longer. Their product and support are not at the same level it was before. Intuit has failed on all fronts.
