I just had a 45 mins call with "Tax Expert" name Sue. She could not answer any of my questions related to the tax. I asked Sue that TT state is showing me refund of the amount more than I paid to the tax!!! Can you help fix the error? And Sue response was from the text book..."please follow the direction the desktop app".
Sue did not seem to be enthusiastic about her job...answering questions from their Helpdesk which I could do.
