I tried using the information provided however the 2024 Home & Business is under the product and billing page but does not show up under payments. There is nothing within the page to continue the refund process. I have the physical paper with the license code printed on it. It was purchased at a retail store and not online. Once I realized I could not install any software onto my computer I logged into my Intuit account and started to process my 2024 taxes.
