I read the letter from the IRS and spent two hours on hold when I telephoned them to discuss why we were charged a penalty on our tax return. The letter received indicated that it had to do with our Social Security information provided in the return. They were unable to help -- simply said that if I felt it was in error I should send a letter to them with my backup documentation. I have checked our tax return and the information provided by the Social Security Administration to ensure that the data entered was accurate -- and it was. What I found completely upsetting was the page on TurboTax with a telephone number that says they are a phone call away if help is needed. I called the number and listened to recorded information that was of no help -- and found there is no way to actually talk to a person. The TurboTax promise of help if needed is not true.
