Need Help with TT 2020 Loading Tax File

Hello Everyone,

I switched computers and downloaded my prior 202 TurboTax software from the download link in my account.  It seemed to load fine, no updates needed when I ran the check.  I then try to load my prior .tax2020 file and it won't load. When the software opens, I'm also not able to load it.  This matter is important as I hired someone to file this for me, and it wasn't filed.  I now need to load my initial information, double check my inputs, and get this finalized.  

I have restarted the computer, and made sure all updates were current for Windows and for TT.  I have tried to select the tax return as well as have TT load it directly. TT doesn't even show it when I do the "search for return" option.