I've reported your issue to TurboTax Moderators for their assistance. (Thanks for the screenshot...very helpful).
So sorry you've had such a frustrating experience. Hopefully someone will respond to you here or by email in the very near future. Thanks for your patience. 8 times! Wow!
*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***
