TurboTax support for state e-file is unbelievably bad. After many attempts yesterday to purchase a state e-file, I gave up and waited a couple of hours to get a phone call during which time I purchased 2 state e-file downloads, California and Louisiana. Now that I'm trying to actually make the e-file those downloads are not in my TurboTax. When I look on my TurboTax account I see those 2 downloads but there is no button to download them like others. When I call the help desk I get caught in a continuous recycle. 8 times so far; so I gave up mad.
