@ pennyshu08 wrote:
At the end of April, I was dismayed to realize that TurboTax had guided me to file Form 1040 instead of the correct Form 1040NR for my visa status. Unfortunately, by the time I discovered this serious mistake, the tax filing deadline had already passed. I also found that I was unable to correct the issue within TurboTax before receiving my refund, which left me feeling extremely anxious and powerless. Fearing long-term consequences with the IRS, I had no choice but to consult independent attorneys and pay for professional legal services to prepare and submit an amended return. This experience caused significant stress and financial burden. Given that the error stemmed from TurboTax’s system, I respectfully request a full refund of the $143 service fee I paid for the filing.
If you spoke to TurboTax Customer Support, and they were unable or unwilling to resolve your issue, you can escalate to the office of the president of Intuit. They say they will respond in one business day, and they are normally good at doing so.
The contact form and a box for explanation of your issue is here:
https://www.intuit.com/company/contact/office-of-the-president/
