I contacted customer service this Monday, but the issue remains unresolved. I am formally demanding a full refund of $143 for my April 9, 2025 TurboTax Online payment.
TurboTax’s system misled me into filing the incorrect tax form — Form 1040 — instead of the required Form 1040NR. This is a serious and unacceptable error, especially for a platform that claims to guide users through accurate tax filing. As a result of this mistake, I am now exposed to potential penalties from the IRS, which has caused me significant distress and concern about my legal and financial standing.
This failure on TurboTax’s part constitutes a breach of trust and service. I am holding your company accountable and insist on a full refund of the $143 service fee without delay.
