Thanks for this idea.
I was able to chat with what seemed to be a human via FB Messenger. It was a human, but basically just copying and pasting the same answers that we all found, and which don't work.
He then proceeded to ask me to provide very very very detailed personal information. What broke me was that I was asked to provide my social security number. Why does TurboTax need all this personal info in order to help me resolve this technical issue?? Aren't my license keys enough? I refused to go further!
It's crazy enough that they capture every minute detail about our computers' configurations, why do they need social security numbers and more? They're collecting way too much personal data.
I told him that he has my personal details as well as the activation keys in my online profile on their website. It's all in their database. He said that although this is true (yes, he admitted that he already has all this info) he can't continue the chat without this info again.
I figured that he wouldn't be able to help me anyway as he was copying and pasting answers prior to this, so I will use my remaining activation to work on my return in one shot.
It seems like there are many people experiencing the activation issues and TurboTax isn't doing anything to resolve it.
Perhaps next year I will go ahead with another tax return solution.
