Thanks for responding DoninGA. The activation info isn't at my account. The phone number you gave me is one I've tried to use. The bot at that number sends me a link that informs me the activation info is in the vendor email, or on the sleeve of the cd etc. Using the phone number does not appear to raise the possibility of talking with a human being who can address this.
Again, I can show proof of purchase from Amazon if the system allows that option.
