As mentioned above, you will need to contact support for assistance with this issue, but please note that there are limitations on the software that could prevent you from e-filing.
If you use TurboTax Desktop, you can file five federal returns with up to three state returns each. Additionally, no more than five Intuit accounts and five corresponding federal returns (for example, for a family of five) may be created, purchased, and filed using any one email address. See, How many tax returns can I file with TurboTax?
What's the TurboTax phone number?
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