Thank you for your response. However, I must emphasize that the issue here is not an IRS error or miscalculation, but that TurboTax misled me as a non-resident alien (NRA) into using a product that is not designed to support Form 1040-NR, which is the required form for my tax status.
TurboTax allowed me to complete and pay for a return that is invalid for my residency status. This is not a simple technical error — it is a fundamental product suitability issue. I was not properly warned or blocked from continuing, even though TurboTax clearly does not support non-resident filings. As a result, I unknowingly filed an incorrect return and am now facing a highly stressful situation with potentially serious consequences.
I respectfully ask: why must I wait for the IRS to respond before TurboTax acknowledges this as a refund-eligible situation? The error occurred at the point of product selection and usage — not due to an IRS notice.
This experience has already wasted a significant amount of my time, caused considerable stress, and already required professional amending of my tax return.
I am requesting a full refund of $143, in accordance with the TurboTax Satisfaction Guarantee.
Please escalate this matter if necessary. I would greatly appreciate a prompt resolution.
