of course, Turbotax can't help. it is merely software that can be used to prepare your return based on what you enter. It has no access to IRS records or does it have the authority to act on your behalf. yes, it's happened to others. many others. even worse sometimes taxpayers are told the IRS needs additional time. Don't know if the employee firings are in part to blame.
see if the iRS Tax advocate service can help
https://www.taxpayeradvocate.irs.gov/can-tas-help-me-with-my-tax-issue/
your other recourse would be to hire a tax pro or use Audit Defense and give them authority to act on your behalf. however, the cost might exceed the benefit and there is no guarantee they can do anything to speed up your refund.
since its just 9 more days at this point i would suggest being patient.
t
