Your customer service is terrible. I have tried two times to speak to someone about being overcharged for your tax service and I’m either told the wrong thing or told that I need to speak to a supervisor, but the callback I received was after supervisor hours. What do I need to do to speak to someone who can give me a partial refund for the fee I was charged that I did not authorize? I don’t want a full refund because I used your tax software, I just don’t want to be charged for the live tax service fee which I did not use and did not authorize.
Extremely frustrated customer and I have used TurboTax for years.
