Get your taxes done using TurboTax

Yes, I've already downloaded the desktop software. I've logged in to the online using my proper ID.   

I clicked continue, when on 'Tax Home' if I go to the bottom and click 'your tax returns & documents' ..I can see 2022 and all other past years, but nothing shows up for 2023. I understand I cannot file or use the online version to edit. I'm trying to extract the .tax file of what I started which had all my info and want to bring my info into desktop to finish and print. However when I go taxes and documents, 2023 has no file at all.

 

OR If I go on the left menu that says 'Documents' there is nothing under any year at all as if I never used this before. I am in my proper login ID so I don't understand what is happening or why I can't see the 2023 info at all. I've included some pictures that may help show what I mean.