I wish I read these posts before filing my taxes. I have been a loyal customer for years.. Last year I paid $167, this year was $397 when I got to checkout after completing my taxes. I added $79 Max benefits, but that should have been $246 total.
Turns out they upgraded me to live support without my consent and offered to deduct my Turbotax fee from my refund without explaining there is a $40 fee.
I also read everything so it's not me.
I should have been started on the same program I have used for years as I have for years and the fee should have been disclosed. All options should be transparent so customers are making the correct decisions for themselves.
I'm done. If TurboTax needs to extract an extra $150 unscrupulously from loyal customers, I will file with TaxSlayer next year.
Companies are so short-sighted taking extra money in the short-term only to lose a long-term customer.
