Turbo rip-off

This company is worse than the IRS when it comes to ripping people off.  I did the simple 1040 which is supposed to be free (false advertising).  They charged me $129.  When I requested a refund, they told me that I can't get a refund after I make the payment.  HOW STUPID IS THAT.  I shouldn't have been charged in the first place.  There are too many GOOD tax preparers out there to put up with these scammers!!!!