My Federal return was $320 less than expected. Additionally, there was a $260 penalty was added by IRS and subtracted from what was initially expected. Their reason for the penalty was wording only they could understand. I'll request plain English translation later, but, I'm afraid it's going to end up being an, 'it is what it is', no matter what argument I may present so I'm prepared for that. Anyway, from that lesser amount deposited into my bank account by TPG Products, I found out in speaking with a representative of that company via landline, on the day I received the deposit, that a $60 fee was deducted from the amount they received from IRS to be deposited into my bank. I asked why there was a fee and justification for it and he related it was due to an 'outstanding debt'. (???) He could not or would not elaborate beyond that to explain what outstanding debt it was or how it was arrived as 'outstanding debt' and truthfully, I think he slipped up in supplying that information and the $60 fee. Rapid and intensive questioning, I think might have caught him off guard. This will be the very last time I will be using Turbo Tax after decades of satisfactory service. I was surprised this happened as at the end of filing and the review of the tax reporting, Turbo Tax pointed out on their slide scale that there was ZERO chance of audit and all was correctly figured and checked for accuracy. I feel I've gotten held up and without a gun or a knife by TPG Products! Intuit, you need to FIX THIS, PLEASE!
Thanks for reading...
