I have talked to the general customer service staff 3 times
- one said she would write up a ticket about a month ago
- the 2nd rep was incapable of offering any dteps
- yesterday U wasted 20 minutes on a lady who for 19 of the minutes could not comprehend that I WAS NOT LOOKING for stored documents
when I got her to listen long enough to look into my downloads folder she stated that no one could have any programs in that file before 2023
when I asked her to expand the page to see my downloads back to 2014, she hung up
i really need to find the proper department and approval level to get this done
