The IRS rejected your federal return because the IRS was unable to confirm your identity based on the your AGI from last year. This number has to match what the IRS has in their database exactly, so returns get rejected for this reason from time to time. To e-file again, you need to enter a different number to get it to match the IRS database. If you didn't file last year or you filed late (after the October deadline), try entering 0 for your AGI.
If the IRS continues to reject you, we recommend that you print and mail your taxes in. If you used TurboTax Online, just sign back in then follow the step-by-step instructions on how to change your AGI. If you used the TurboTax CD/Download, open your return in TurboTax and go to the File tab.
To correct your last year's AGI:
- Open your return
- Select the File tab
- Continue until you reach the screen that says To continue, select options below
- Enter your corrected AGI in Enter last year's AGI here
- Select Continue and follow the screens until you've re-transmitted your return
How do I find last year's AGI?
