@GERR wrote:
In process of e-filing, TurboTax asks for 5 digit "signature" PIN. The IRS rejected my efile for lack of correct PIN?
I tried to confirm PIN on IRS.com but was instead lead to get an 6 digit IP PIN. Very confusing because I did not realize there were two different pins. When I returned to TurboTax I was shown the screen with the 5 digit pins so could not make correction there. Had to read community discussions to try to resolve but TurboTax should have lead me to IP PIN entry instead of signature PIN site.
Can't believe I was the only one confused.
I'm suspicious of your first rejection since you did not provide the rejection error code, so all we can do is guess for now. I'm curious if the original rejection code might have been for an AGI/PIN issue, which is not an IP PIN (Identity Protection PIN) issue. In the rejection message did it specifically mention the term "IP PIN" or "Identity Protection PIN?" Or did it say there was a problem with AGI or PIN? If the latter, that is not Identity Pin. Again, it's hard to know without the rejection error code.
In any case, if you acquired a 6-digit IP PIN, then you do have to use it. From the above I can't tell if you entered it or not, but if you haven't, here's how:
Federal tab (or the PERSONAL tab in Home and Business desktop)
Subtab Other Tax Situations
Scroll down to Other Return Info
Expand that topic and choose Identity Protection PIN.
You will still need to enter a 5-digit PIN on the Signature page to "sign" your return. It's on a page with today's date and your birth date. Like it says there, those 5 digits can be any 5 digits of your choosing (except can't be all zeros.)
If you get another rejection, be sure to post the actual rejection error code.
