@Esnedden
I'm sorry you had that difficulty. One possibility is if you used any LIVE products, or any other add-ons. Did you happen to end up in Live TurboTax by mistake?
There's another tricky step that messes up some military discount filers, which is this one:
On a screen after you enter the W-2 from DFAS, you will ultimately see a screen that ask something like "Let's check for uncommon situations" or "Does your W-2 have any of these uncommon situations?" or words to that effect. It shows maybe 10-11 things with check boxes. Folks have to be sure to again indicate there that you are "active duty military." I don't know why the program asks you twice to indicate "active duty", but it must be checked again there.
Did you end up paying for it? If so, and if you can't get help from TurboTax Support, you can escalate to the liaison in the office of the president of Intuit to see if they will do anything. They say they will respond to you in about 1 business day. Here's the contact form:
https://www.intuit.com/company/contact/office-of-the-president/
