@JaydenDiegel191919 wrote:
I agree, I've been using Turbo Tax for years to do friends and family's taxes, but no more, I'm done with them after this years screw up. Their fees are insane and you can't get any support whatsoever, only incompetent idiots who call you. They miscalculated my grandsons federal refund and now I can't get ANY support with THEIR mistake whatsoever, they tell me to call the IRS, well it wasn't the IRS who screwed it up, it was TURBO TAX!
By "they" does that mean the program miscalculated, or did you use the LIVE TurboTax feature that has a tax expert assistance? In any case, if you want to escalate your issue, you can contact a liaison in the office of the president of Intuit. They say they will get back to you within 1 business day, although with filing deadline, this is a busy time, so it might be more than 1 day. Here's the contact info:
https://www.intuit.com/company/contact/office-of-the-president/
