Try closing TurboTax, clearing your cache and deleting your cookies. Review the TurboTax Help article How to clear your cache and How do I delete cookies? for specific instructions for your browser. Also, reboot your computer.
If that doesn't work, delete your W-2 and enter it again.
To delete the Form W-2:
- Open TurboTax
- Enter W-2 in the search bar
- Select Jump to w-2 link in the search results
- Select the trash can icon to delete the W-2.
Refer to the TurboTax article How do I change my W-2 info in TurboTax? to delete your W-2.
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