If you have made entries that TurboTax considers overrides to other data, the return will not be eligible for e-file.
We still have a little time to attempt to assist you in resolving this, but it's difficult to do without more information.
To best help, I need a diagnostic file which is a copy of your tax return that has all of your personal information removed. You can send one to us by following the directions below:
TurboTax MAC Versions:
- Open your return.
- Click the Help tab in the menu across the top of TurboTax, select Help again and then select “Send Tax File to Agent” *
- This will generate a message that a diagnostic copy will be created. Click on OK and the tax file will be sanitized and transmitted to us.
- Please provide the Token Number (including the dash) that was generated in the response. If possible, please provide the number in a screenshot.
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