Turbotax does have real people answering the phone - they are very helpful. Just call their number 800-446-8848. Select option"1" for Turbotax. A voice prompt will ask what you need help with and ask you to spell out your name. It will get you to a real live human being who picks up the phone quickly. Amazingly I called on April 15th and there was zero hold time. Be nice to them. They apparently get yelled at a lot for no reason.
