TurboTax Desktop sometimes requires the serial number of your product to unlock your state download. If you are using TurboTax Desktop and your product asks for a confirmation code to download your state, you will need to call TurboTax support and tell them that you need to place an order to unlock a state and get a confirmation code. You will need to give the agent your serial number to process the order for the confirmation code. TurboTax support will walk you through the steps to enter the confirmation code and unlock your state download. There is no extra charge for getting the confirmation code. This is the only time you will need a serial number for a TurboTax product. The TurboTax Online products never require a serial number.
