This is my first year trying to file taxes, which it turns out I didn't even have to do. I thought they money I was paying was for my taxes since I had clicked on the free version, which said that if you do your own taxes, you don't have to pay. I only had one 1099 form from one freelancing gig uploaded and that's it. I didn't even file anything because I'm not in the country to e-file so it would be mailed. All I did was pay what I thought was my taxes, to download a pdf that said I have no taxable income at all this year. I have no idea why the cost was so high. It says "Turbotax Live Assisted Sole Proprietor 2024" except I never used live assistance, and each time it was offered I would click away. I'm not filing taxes. I have no taxes to pay. Why is this sum so large? I was refused a refund twice saying that after taxes are filed it's non-refundable. Except, I didn't file anything. I have not mailed it. I wondered why it was so high and realized there was maybe an error when it came to deductibles and so it was incorrectly entered, where I added an extra 0 and so maybe it thought it was higher and I have to amend it? But also, I'm unsure if it just charges people this much. In any case, I demand a refund because I wanted to use the free one as someone that makes under 10,000 a year which the government ensures can qualify to file taxes for free. I read about the lawsuit in 2023 for deceptive "free" filing and know this is a large-scale problem. I used the incorrect product. I did not file my taxes yet, which is what I was told makes a product un-refundable. I also seem to have mistakenly entered a larger sum. What will it take for me to have that money refunded? I seriously need it and cannot spare a loss that huge. I only paid because I have no point of reference for how taxes work and sincerely thought that amount was for my taxes. I cannot take no for an answer and will also be in contact with my bank over this, because it is not the service I was trying to use. I have no taxes to pay, it just makes no sense and I need to talk to a human about this.
