I have been figting with this software all day today - something that should have taken maybe two hours has taken up my whole day because the software is full of bugs and just will not work.
- it would not let me enter my education expenses for several hours, and then spontaneously decided to fianlly let me enter them, only to then get caught in a loop of making me re-enter them, and then another loop of telling me there were items that needed updating in that section after I revisited it and confimed everything multiple times. I still don't know if it has processed it properly or not.
- at the very end, it is telling me I cannot file both my federal and state together despite the fact that it literally says in the text on the screen that they can be filed together.
- and when I try to just go ahead and file the federal to get something done, and after I have entered all of my account info, ID info, etc. and hit "continue" - it literally does nothing and will not continue or move forward to file my return. The "continue" button does nothing and I am at a standstill.
This product is absolute garbage and there should be consequenses for providing consumers who have little to no choice but to pay for your product with a worthless application that does not provide even the bare minimum of the service promised.
If there is any advice anyone can offer I would appreciate it, as I wait for Intuit to call me back (not holding my breath)
