@BrittanyS "Can you clarify if you are using TurboTax Online or TurboTax Desktop? If using desktop have you tried the steps above for deleting the zero? If using TurboTax Online, have you tried deleting the W-2 entry and not importing. You will need to manually enter the W-2."
TurboTax Online. W2 was entered manually from the beginning, never imported. Literally tried every single suggestion in this thread, on the phone with my tax expert who was reading from it. Nothing worked until he reluctantly told me to delete the entire state return and re-enter it.
IF there are significantly different steps to fix such a problem between the online and the desktop versions, the failure to make this ABUNDANTLY CLEAR is another mark against this product. My tax expert didn't even ask me which one I was using in the hours we spent on the phone together. Never. Again.
