I downloaded Turbotax 2024 Deluxe to do my own taxes. I did not get an invoice and could not get a license code. Finally I wound up with "tax experts" under a "just answers" option. I learnt of a charge of $5 for this service, but the agents did not help. They billed me $57 for no service at all, and the credit card company flagged the charge as fraudulent, suspending my credit card account and causing me tremendous inconvenience. I expect to dispute the $57 charge but can offer you the option to send me a free Turbotax Deluxe program. Tomorrow is the last filing date, and you, and no-one else, is responsible for my delay. It is mysterious how hard it is to get to you via e-mail. AK
