Please see this help article to troubleshoot installation and updating issues for Mac.
- Make sure your computer meets the minimum system requirements.
- Verify that you have administrator rights.
- Turn off file sharing by going to the Apple Menu > System Preferences > Sharing. Then, uncheck all options under the Services tab. This will stop your computer from sharing any files.
- If needed, remove and reinstall TurboTax for Mac.
- Allow cookies and pop-up windows.
- If you’re asked to grant access to your confidential information, enter your Mac password and select Always Allow.
- From the Apple menu, choose System Preferences > Security & Privacy > General.
- Select the Lock to make changes.
- Then select the App store and identify developers under Allow applications downloaded from (if you're unable to choose it, select the lock icon and enter your admin password).
- Temporarily turn off your firewall and virus-detection software as well as any other program that connects to the Internet, such as email or web browsers.
- Remember to turn your security software back on after the download is complete.
TurboTax 2024 software can be installed, authenticated, and activated on up to 5 different computers per the TurboTax Desktop Software End User License Agreement for Tax Year 2024.
If you still need assistance, see this help article and this one for instructions on how to contact TurboTax customer support depending on which product you are using. Choose the instructions for the Mac version.
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