I had the same situation occur. I called customer service and the woman, Summer, who answered the phone was rude, clearly uneducated, ignorant and had absolutely no idea what she was talking about. Told me no manager was available, no one higher I could speak to. Was clearly working at home. I have been using TurboTax for the last 15+ years and was intending to this year but no longer. I had completed my tax return this up to the point of paying and hitting File, but cancelled the entire thing and switched to H&R Block.
Absolutely done using Turbotax.
