Thank you for your prompt reply. Unfortunately, downgrading to regular Premium was not an option, and after spending hours doing my taxes, I wasn't about to opt to erase and start over. After paying for the product and filing my taxes, I requested a $70 refund, since I did not intend to sign up for Premium Live and did not use the Live feature. This request was denied. I am frustrated because I feel that I was somehow routed into the Live product without my knowledge or through a marketing trick. I have discovered that other customers have experienced the same thing. I am a long-time customer and feel that I have been swindled. I am considering reporting Intuit to the Better Business Bureau and taking other actions if my refund request is not honored.
