RMD Not Taken Due to Slow Processing by Finacial Institution

This for my mothers return.  The RMD process was initiated the last day 2024, the financial institution stated the process was completed on this day . I had assumed that the RMD would be distributed in 2024 however, it occurred on Jan 2 2025.   As a result a 2024 1099R was not issued.  What would we my best action to avoid the penalties ?  If requesting a waiver, what should be stated, any supporting documents and how is this handled with e-filing and New Jersey paper filing.  TY