Turbotax Software getting worse

Tried to file an extension that used to be an easy process in the older software and went to help, search and chat and all were horrible and not able to help.  Go to look on-line on Intuit's website and it is even worse.  No place to leave feedback or ask a question.  Trying to get help is impossible and the chat assistant does not allow you to start over or enter anything.  you get 3 choices and that is it.  Guess they want you to pay $60 to speak to someone.  still working through my taxes and will see if overall worse or better.  question is, how do you get assistance in general searches like the older versions?  that option is no longer available.  would be nice to have file an extension from the pull down since this is so common.  why make it so hard?