I has exact same problem, they upped me to Premium with live help without my knowledge. I called and told the rep that she could see I did not use any live help and did not need premium (I have standard deduction). She went to the lame excuse of now charging extra for some forms but I did not have any forms since my taxes are straight forward. With federal, state taxes, I paid over $226.00. There was no reason the rep could provide and she told me to write in. I did, no response in 6 weeks.
I tried to report them to BBB but Intuit was subject of a lawsuit for overcharging. I am done with them. I do taxes for five other family members and I am moving all of us to HR Block next year.
