I has exact same problem, they upped me to Premium wth live help without my knowledge. I called and told the rep that she could see I did not use live help and did not need premium. She went to the standard excuse of they now charge extra for some forms but I did not have any extra forms since my taxes are straight forward. It is ridiculous that I was charged MORE than for a service where a TurboTax person does my taxes. With federal, state, taxes, I paid over $226.00. There was no reason the rep could provide and she told me to write in. I did, no response in 6 weeks.
I tried to report them to BBB but Intuit was subject of a lawsuit for overcharging. I am done with them. I do taxes for five other family members and I am moving all of us to HR Block next year.
