I was overcharged for my tax return: $159 for TurboTax Live Premium. This is about $100 more than I have been charged in the past 15 years I have used Turbo Tax. I did not use any live service and Turbo Tax can see that I did not. They tried to tell me that I was charged for other forms -- this is their go-to excuse -- but I was not, I have no other forms. I did not pay via my refund; it was a straight forward transaction except I was overcharged.
The person who tried to excuse this overcharge told me to complain on the website. No response. I am left with no choice except to try to resolve this via my credit card. I am done with Turbo Tax, going to HR Block next year. I do five other family members' taxes and am moving them also. Turbo Tax deserved their lawsuit.
