I did not receive a solution from Intuit for an install but ended up getting a refund from Amazon for the software download. It wasn’t easy, but once I spoke with Amazon customer service and explained the situation, they thankfully provided a refund.
I ended up going with the online TurboTax program and it was ok. You can’t access the forms like the downloaded software but other than that it worked for my purposes. The online version allows for uploading the prior year’s taxes and information, which helped a lot.
Good luck!
