The product levels for Desktop are Basic, Deluxe, Premier, and Home & Business.
See here for a comparison of the features of each. Each comes with one state program download. There is an additional fee for e-filing the state return, or to add programs for more states.
From your description, it sounds like you may have upgraded two levels, and now you just need to add the state download for the state you need.
If you still need assistance, ese this help article and this one for instructions on how to contact TurboTax customer support depending on which product you are using. Choose the instructions for the Mac version.
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