I am in the same situation and am totally pissed off, I do not need or want live assistance and have not used any 'live' feature, and I appear to be trapped in the exorbitant $209 federal fee for the premium LIVE version, I even waster one hour trying to switch to premium without live but I keep going into navigation loops. I have never consciously chosen a live option, have always declined Intuit's prompts to 'upgrade' so I dont know how I ended up here, it feels like a scam to me and I feel duped. I am wary to 'clear and start over' (it ought to allow to navigate without the live feature) because, besides wasting more time, I may well end up into the same trap. At this point I'll just give up on Turbotax and switch to FreeTaxUSA.
